Refund policy

Return and Refund Policy

At fidgety, we stand behind the quality of our products. Due to the nature of our business, **all sales are final**. We do not accept returns, process exchanges, or offer refunds for any items once an order has been placed and shipped. 

However, we understand that issues can occasionally happen during transit. The only exceptions to our "no refund" policy are if your package is lost in transit or if the item arrives damaged. 

**Exceptions for Refunds or Replacements**

1. Damaged Products

If your product arrives damaged or defective, we will happily provide a refund or a replacement. To be eligible, you must contact us within 7 days of the delivery date. 

**2. Lost Packages (Did Not Arrive)**

If your tracking information shows that your package was not delivered, or if it has been stuck in transit for an abnormal amount of time (ove 30 days), please reach out to us so we can investigate and issue a refund or send a replacement. 

**How to Submit a Claim**

To request a refund or replacement for a damaged or lost item, please email our support team at [Your Contact Email]. 

**You must include the following in your email:**

*Your full name and email address* used to place the order.

* **Your Order Number** (found in your confirmation email).

**Proof of Damage:** If your item arrived damaged, you must attach clear photographs showing the damage to the product and the condition of the shipping packaging.

Once we receive your email, we will review your claim and get back to you within 2-3 business days to resolve the issue.

*** **Note:** We reserve the right to deny a refund or replacement if the required proof and order number are not provided, or if the claim is made outside of the designated time frame.